Qualifying Transactions “Receiver” means the person you specify via the App as the receiver of funds transferred via the International Remittance of the Wallet Services. If You have selected English, then Our relationship will be governed by the English version. 4.6 You may cancel a Supplementary Payment Card by giving a written notice to us in accordance with section 2.2 of the Agreement and You shall return the Supplementary Payment Cards to Us. 9.2 In the event that the funds are subject to a reversal, We will deduct such reversed transaction from the balance of Your Wallet Account. Hope it will soon be implemented in Saudi Arabia. "Customer Service" is STC PAY's customer support which can be accessed online through the Help Centre at any time, or by calling 80008338. (e) Your failure to provide Us with accurate account information; or Dear Sir, I have a problem with my Internet Bills in the last two months my compensation are only SR592 when I go to STC Olaya Branch to settle my payment I was amazed that my payment is now SR1776 and I ask them why I need to pay this huge amount the only thing that STC … Shop the stc E-store today! About stc pay News. A Statement on Customer Complaint Handling Policy Striving to retain the Company customers as the first and main hub for its business success and continuity, all competent organizational units of the Company exert their efforts to provide advanced levels of customer … The Third Party Platform provider and other third parties such as data service providers may levy additional charges on You as specified by them. Renew and subscribe your DSL/Fiber service. We will notify You in the event that We impose such terms in relation to Your Wallet Account at least thirty (30) days before the terms are implemented. Verify mobile number. So, please do not include member numbers, PINs, account balances, or other confidential information in your email.. Rather, for secure communications, use STCU's LiveChat instant messaging during regular business hours, our online banking secure message center, or call us toll-free at (800) 858-3750. STC Pay may open a Supplemental Wallet Account at Your request for the use of your dependents under the age of 18. (g) manage Your receipt of payments from your employer(s) and such other payors who adopt the Wallet Services for payroll, disbursements, or such other services; 14.1 This Agreement commences on the date that You make a purchase using the Wallet Service or register for a Wallet Account with Us on the App. Thank you for using our stc self-care portal, your feedback is valuable to us. 7.4.2 offer credit advisory services (regarding how to deal with financial difficulties) free of charge to You; and 2.2 You can contact Us by telephoning Our customer service team at 920011444, via the chat facility on the App, or by writing to Us by email at info@stcpay.com.sa, through social media, at our website: https://www.stcpay.com.sa/en/page/support. I have been reaching their customer service for a while now and even they don’t respond properly. Browse thousands of articles regarding stc products and services. "One of the best things that come from working with STC Direct is the experience learned from a management position " (in 16 reviews) " Working with STC Direct allowed me to build my confidence, and overall turned me into a phenomenal leader " (in 9 reviews) (k) receive a payment card in accordance with the STC Pay Payment Cards Terms and Conditions under Annex 1 hereto. 6.1 You will not permit any other person to use the Payment Cards and will at all times safeguard the Payment Cards and any personal identification number issued, and keep it under Your personal control. “Cut Off Time” means the last time for making or receiving payments under the relevant payment scheme. 4.1 To use the Wallet Services, You must complete all required information elements on the STC Pay registration process and open up a Wallet Account with Us. 4.8 Your mobile telephone number and a password that You select will be used to access Our App and for communications with You. Security Code. 2.7 In the event of fraud, loss or theft of the Device, You are obliged to immediately notify Us. “International Remittances” means transfer of funds from Your Available Balance to a Receiver in a country other than the Kingdom of Saudi Arabia. 6.5 You are not permitted to use the Payment Cards for any illegal purpose, including the purchase of goods or services that are prohibited under the laws of the Kingdom of Saudi Arabia. You also may be prompted to answer several security questions or select other issued security access keys or credentials that may be used to enable access to the Wallet Service and authorize transactions. Further, neither party shall be deemed to be an agent or representative of the other by virtue of this Agreement. This section assists you with FAQs, technical support, customer service and more The license is limited to use on any Device that You own or control and as permitted by any applicable third party agreements. YOUR RESPOSNIBILITIES (j) make wallet to wallet transfers; and 19.6 If any portion of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect and, upon Our request, the court will construe any invalid or unenforceable portions in a manner that most closely reflects the effect and intent of the original language. In addition to any applicable account limits and Recharge Limits, We may restrict transactions to or from Your Wallet Account or limit access to Your Wallet Account in such amounts and for such time as We reasonably deem necessary to protect Us or other users if (a) We are subject to financial risk, (b) You have violated any term of this Agreement, (c) any dispute exists involving Your Wallet Account or transaction conducted in connection therewith, or (d) needed to protect the security of Our systems. For Further information, please refer to our privacy Policy accessible through the App. “Affiliate” means a third party or one owned or controlled by Us or any entity controlled by, in control of, or under common control with Us. You are at all times responsible for reading and understanding each version of this Agreement and Our Policies. 13.5 You are responsible for determining any and all taxes and duties, including without limitation, sales, use, transfer, value added, withholding, and other taxes and/or duties assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with any request for or performance or use of the Wallet Service, Your use of the App, the sale or purchase of any products or services, or otherwise in connection with any action, inaction, or omission by You or any affiliate of yours, or any of Your or Their respective employees, agents, contractors, or representatives (“Taxes”). Plastic chair with chrome legs. In order to guarantee quality processing of your request and suggestions, we will: Issue a reference number for your request and send you a text message or email with the details. You must agree to these Terms of Use in order to use the relevant Third Party Platform through the App. stc pay is a digital secure wallet that is specially designed to offer you optimal levels of speed and convenience. You must also notify Us through the methods described in Section 2.2 above if You wish to request Us to unblock Your Wallet Account. “Recurring Payment” means a payment authorization given by You to a merchant to charge Your selected payment method at regular intervals for fixed or variable amounts over a specified time period. 1.4 The Terms of Use apply in addition to the terms of the Agreement and the Payment Cards Terms. You do not have the right change these Terms of Use. Upon termination of this Agreement for any reason: (a) You will remain liable for all fees, charges and other payment obligations that have been incurred through the date of termination with respect to the Wallet Service; and (d) Your access to the App will be terminated. “SAMA” means the Saudi Arabian Monetary Authority. Unique Benefits. Have a great day!! 17.1 Nothing in the Agreement will exclude or limit Our liability for losses which may not be lawfully excluded or limited by applicable law. You will be responsible for all expenses, fees and costs incurred by Us, including legal fees incurred in obtaining payment from You. 4.2 You must be at least 18 years old to open a Wallet Account for the use of the Wallet Services. 2.9 By registering, adding and using the Payment Cards in the Third Party Platform, You acknowledge that certain Payment Card account information may be transmitted to and stored within your Device with the Third Party Platform provider and/or on the system of a third party working with the Third Party Platform provider, for purposes of the Third Party Platform. 6.2 You must notify Us immediately if You become aware of any disclosure of or access to Your Payment Card by any third party. Without limiting the generality of the foregoing, neither party will enter into any contract, agreement or other commitment, make any warranty or guaranty, or incur any obligation or liability in the name or otherwise on behalf of the other party. CASHBACK Except as expressly provided above, no modification or amendment of this Agreement will be binding on Us unless set forth in writing and signed by Us. After you have added money to your STC Pay account and before you proceed with international bank transfer, you need to check the STC pay exchange rate to your country. Such Payment Cards transactions that are effected in currencies other than the currency of Your Wallet Account will be debited to Your Wallet Account after conversion into Your Wallet Account’s currency at a rate of exchange to be determined by Us from time to time. You are required to keep the Device, the Passcode and the credentials secure in the same manner as You would keep secure cash, cheques, debit or credit cards, and other personal identification numbers and passwords. Further information regarding STC Pay is set out in Section 2 below. Call Center : 9 2000 0232. “Wallet Services” means the wallet and payments services We provide under this Agreement and as described in Section 1.5. I passed! 56K likes. 5.8 We will provide You with a history of the transactions that You make under this Agreement at least once per month free of charge, including details of the amounts, the fees, charges and commissions, the dates and times of execution and the reference numbers for each transaction. STC Pay may decline any request to load Your Wallet Account while the Recharge Limits are reached. 14. Contact stc. We will arrange to block all Third Party Platform transactions for all Payment Cards. (c) any information obtained by You as a result of Your use of the Wallet Services will be accurate or reliable. (d) the deletion of, corruption of or failure to store any communications data maintained or transmitted by or through Your use of the Wallet Services; 4. 4.7 If You fail to comply with these Payment Cards Terms, We may terminate these Payment Cards Terms and You will be required to pay all outstanding amounts owed to Us. 1.1 These Terms for Enabling Payment Cards on Third Party Payment Platforms and Conditions (the “Terms of Use”) apply when You use Your Payment Cards to make payments via third party payment platforms and technologies. To the extent allowed by law, STC Pay and Remittance Intermediaries may deduct an administrative charge from International Remittances that are not picked up within one year of the send date. 1. You agree to provide any information that We may require or that may be required by law or Our financial institutions to provide the Wallet Services. If You do not agree to any change to this Agreement, the Specifications, any Policy or feature of the Wallet Service, You may terminate this Agreement and close Your Wallet Account without charge to You for such termination. I went to STC Office and they opened the ticket 1-1291820272735. attempt to use that Payment Card that has been reported as lost or stolen. India. information to the same extent as We do. You are responsible for maintaining the secrecy and security of Your Credentials. 6.6 You shall not exceed the payment limit set by Us as described in section 7 below. You must notify Us through the methods specified in Section 2.2 above if You wish to request Us to reactivate Your Wallet Account. 7.4 If for any reason the Available Balance of Your Wallet Account is not sufficient for the full repayment of amounts due on Your Payment Cards, We will immediately: (a) You notified us immediately and without delay in accordance with section 5.2 or 5.3 (as applicable) of these Payment Cards Terms; and These Payment Cards Terms shall apply to the use of any Supplementary Payment Card(s) and the term “Payment Card” shall whenever applicable include reference to such Supplementary Payment Card(s). Your Opinion Matters! You will not be financially responsible for any use of Your Wallet Account by an unauthorized person or for fraudulent transactions occurring before or after You properly notify Us of the loss or compromise, unless You act fraudulently or You acted negligently and did not take reasonable steps to keep Your Credentials safe and secure. We reserve the right to request further information to ascertain whether these conditions have been satisfied. 4.6 We treat all activities in respect of a Wallet Account to be Yours. Indemnity If You do not agree to these changes, You can elect not to use the Wallet Services at Your convenience, and You may as well terminate this Agreement without cost to You provided You tell us You wish to terminate before the end of the period which is thirty (30) days from the date We notify You of the change to the Fees. (e) International Remittances are normally paid out in the currency of the destination country. (h) We and the Remittance Intermediaries do not guarantee the delivery or suitability of any goods or services paid for by means of International Remittance. You agree to provide such information as STC Pay may require in this regard, including information necessary to validate Your identity or confirm the authenticity of any funding instrument that You register for use with STC Pay. 7.2 You will be able to access statements and summaries of transactions relating to Your Payment Card(s) via the App. You will be fully responsible for the use of any Supplemental Wallet Account which STC Pay will treat as forming part of Your Wallet Account. 8.1 We reserve the right to impose acceptable use terms in relation to the operation of Your Wallet Account and the provision of any Wallet Services including the prohibition of certain categories of transactions for example payments in relation to gaming, cryptocurrencies and all other virtual currencies by specifying these on the App. Our success is based on listening and responding to customers whilst providing a good shopping experience. You hereby acknowledge and agree that this Wallet Service is powered and serviced by Remittance Intermediaries and such International Remittances will be subject to special terms and conditions as described below: There is no overdraft facility available on Your Wallet Account. 2.2 On sharing the Device and/or means of access to the Device with any person, that person may be able to use the Payment Cards and access the personal and payment information available in the Third Party Platform. 6.2.2 due to the acts or omissions of the Third Party Platform provider, including suspension of the Third Party Platform, breaches of cardholder data or other security breaches; and We love hearing from you ! We shall have no responsibility in this respect. , loss or theft of a notification of loss or theft of the.! 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